Terms & Conditions

 

Booking your transfer

Book your transfer on-line using our booking form

Bookings over the telephone are not accepted.

 

! Important !

Shared shuttle can be booked up to 12 hours prior to the departure time of the shuttle.

Private transfers can be booked up to 72 hours prior to your travel date.

 

Payment

  • Shared shuttle : Full payment in advance is required to make a booking for the shared Bansko Shuttle.
    Once you fill out the booking form, you will be taken to PayPal payment page for secure credit/debit card payment. You do not need to have or create a Pay Pal account to make the payment. Just choose to pay with a credit or debit card from the options. Payments over the telephone are not accepted.
  • Private transfers A guarantee deposit of € 5.00 per booking is required to make a reservation. Balance payment (after deducting the deposit) is due upon arrival at Sofia Airport, to our airport representative or directly to the driver, before boarding*. You can also choose to fully pre-pay in advance your transfers.
    Simply select your prefered payment method while booking your transfer.
    Once you fill out the booking form, you will be taken to PayPal payment page for secure credit/debit card payment.  You do not need to have or create a Pay Pal account to make the payment. Just choose to pay with a credit or debit card from the options. Payments over the telephone or credit or debit card payment to the driver is not accepted.
    *Passengers refusing to pay the due balance will be refused the service.  Drivers can take only cash EUR or BGN Leva.  

Confirmation

  • Shared shuttle : a confirmation of your shared shuttle booking will be sent to your e-mail once you fill out the booking form and successfully complete your payment 
  • Private transfer : once your fill out the booking form and complete your payment (€ 5 deposit or full amount) you will receive an e-mail with your order summary and transfer details. You will receive your transfer confirmation within 72 hours**. Full balance payment (in cases of € 5.00 deposit) is due in cash, upon arrival at Sofia Airport - directly to your driver or BanskoShuttle.com representative.
    **Please note: we reserve the right to decline private transfer requests due to lack of availability for the requested travel date & time. Whenever an order is declined we will make sure ot suggest any alternatives for your transportation. Thank you for your understanding.

Cancellation

You can cancel or change your booking up to 72 hours before travel date & time without any charge. 

No refund is applicable for cancellations or changes with less than 72 hours notice. 

 

Force-major

In the event of a force-major and inability to deliver the reserved service, BanskoShuttle.com will cancel the booking and refund 100% of the paid amount.